FAQ
hbajee FAQ — Your Questions Answered
Detailed answers in Bengali on account management, responsible gaming, identity verification, and all payment methods including bKash and Nagad — all in one place.
When getting started on hbajee, you may have many questions. From account registration rules to issues with hbajee Login, the KYC verification process, and how to deposit using bKash or Nagad — this page provides clear and detailed answers to all of those questions. There is also a separate section on Responsible Gaming. If you cannot find your question, contact us directly via live chat — our team is available 24/7 to help.
Table of Contents
Account Questions
Member Account
After logging in to your hbajee account, you can update your name, email, or mobile number from the profile settings.
Keep in mind — the name you used at registration must match the name on your bKash or bank account.
Before changing any details, let us know via live chat so there are no issues during KYC verification.
Changing your email or mobile number may require OTP verification.
Yes, you can log in to hbajee from any device — mobile, tablet, or computer.
When you access your account from a new device for the first time, OTP verification may be required for security.
Just enter the code sent to your registered mobile number and the login will be complete.
You can also use the hbajee Android and iOS apps to access the same account — the apps are available through official channels.
Click the "Forgot password?" option on the login page. Enter your registered email or mobile number and
an OTP will be sent to you. Use that code to create a new password.
If you have trouble resetting your password, contact hbajee live chat support —
they will assist you quickly. If you have been unable to access your account for more than 24 hours, you can also reach out by email.
On hbajee, usernames must generally be a combination of English letters and numbers, with a minimum of 6 characters.
Passwords should be at least 8 characters long and ideally include uppercase letters, lowercase letters, and numbers.
Avoid easy-to-guess passwords (such as "123456" or your date of birth).
It is recommended that you change your account password regularly to stay secure.
No. Each member may only operate one account on hbajee.
If multiple accounts are found under the same person's name, they may be closed and the balance could be forfeited.
Read the terms and conditions for full details on account rules.
If you have any issues, let us know via live chat.
If your account is suspended, a message will appear when you try to log in.
The reason could be an incomplete KYC verification, detection of multiple accounts, or a security concern.
In that case, email hbajee support or contact us via live chat —
the support team will review the situation and get back to you.
Responsible Betting
Responsible Gaming
Yes, hbajee supports responsible gaming. Members can set daily, weekly, or monthly deposit limits
from their account settings.
Once a limit is set, you will not be able to deposit more than that amount within the specified period.
Visit the Responsible Gaming page for more details.
Some common signs are — depositing money repeatedly beyond your budget, placing bigger bets to recover losses,
neglecting family or work to focus on gaming, and lying about the time spent playing.
If you notice these signs, you should take a break. You can use the self-exclusion tool on hbajee and
talking to someone you trust can also help.
Cooling-off is a temporary break from your account for a set period — such as 1 day, 1 week or 1 month.
Self-exclusion lets you keep your account suspended for a longer period.
To use either option, send a request via hbajee live chat or email.
While self-exclusion is active, you will not be able to log in or make new deposits.
All casino and betting activities on hbajee are only for those aged 21 or above.
Age is verified during registration and at the time of KYC verification.
If anyone is found to be under 21, their account will be closed and their balance will be returned.
Keeping minors away from gambling is the responsibility of every guardian.
hbajee offers deposit limits, self-exclusion and cooling-off options.
Members can also view their betting history at any time, which helps them stay aware of their spending.
The support team provides assistance in Bengali. You can find all detailed information on the Responsible Gaming page.
KYC & Identity Verification
Identity Verification (KYC)
hbajee generally accepts a National ID (NID), passport or birth registration certificate.
Clear images of both sides of the ID document must be uploaded.
A bank statement or utility bill may be requested as proof of address if needed.
All documents must be clear and legible.
KYC verification is usually required before making a withdrawal.
hbajee may also request verification if there are large transactions on the account or if suspicious activity is detected for security reasons.
Completing KYC in advance avoids delays at the time of withdrawal.
hbajee requires that the name on the member's account and the name on the payment method (bKash, Nagad, Rocket, bank) must be exactly the same.
If the names do not match, the withdrawal process may be held up.
If the names are different, contact support and explain the reason — the support team will review and decide.
KYC (Know Your Customer) verification is done to confirm a member's identity and keep their account secure.
It also helps prevent money laundering and fraud.
Completing KYC is mandatory for withdrawals. Members who have completed verification receive withdrawals faster —
usually within 1 hour.
If verification is rejected, you are usually notified of the reason by email or notification.
Common reasons include blurry or incomplete images, a mismatch in names, or submitting expired documents.
Upload the correct and clear documents again. Once the issue is resolved, hbajee support will review the case again.
For any questions, you can get help in Bengali via live chat.
When the correct and clear documents are submitted, the hbajee team completes verification promptly.
In most cases the process is finished within working hours.
However, if there are many applications or additional documents are needed, it may take a little longer.
Contact support to check the status.
Payments & Deposits
How to Deposit
Log in to your account, go to the deposit option and select bKash.
Send the amount to the designated number, then fill in the form with the transaction ID and the number you sent from.
The minimum deposit is ৳100. Make sure the name on your bKash account matches the name on your hbajee account.
If done correctly, the balance is added quickly.
hbajee currently supports deposits via five methods: bKash, Nagad, Rocket, Upay and bank transfer.
For bank transfer, major banks such as Dutch-Bangla Bank, BRAC Bank or Islami Bank can be used.
The minimum deposit for all methods is ৳100.
Any method can be used to play at hbajee Casino.
The process for depositing with Nagad is the same as with bKash.
Select Nagad on the deposit page, send the money to the designated number and submit the transaction ID.
The minimum deposit is ৳100. The name on the Nagad account must match the name on the hbajee account.
If the correct details are provided, the balance is added quickly.
After sending money, it may take a little time to reflect. First, save the receipt or transaction ID of the transfer.
If the balance has not been added after some time, send the transaction ID and a screenshot to hbajee via live chat.
The support team will verify and resolve it quickly. Sending to the wrong number or providing incomplete details may cause delays.
hbajee does not charge any separate processing fee on deposits.
However, your mobile banking service (bKash, Nagad, Rocket, Upay) may apply its own charges according to its policy —
that is subject to the terms of the respective service. The bank's own rules also apply for bank transfers.
To play any game on hbajee — Slots, Live Casino or Sports Betting —
the minimum deposit is just ৳100, via any payment method.
A 100% bonus is available on the first deposit, up to ৳8,000 — a 25x wagering requirement applies on the bonus.
Example: on a ৳1,000 deposit the bonus is ৳1,000, total balance ৳2,000 and wagering is ৳1,000 × 25 = ৳25,000.
Need Help?
Still have questions? We're here
If you did not find the answer to your question in this FAQ, speak directly with the hbajee support team. Assistance is available in both Bengali and English.
Live Chat
hbajee's live chat support is available 24 hours a day, 7 days a week. Open the chat window from any page on the site for immediate help. Get answers in Bengali on any topic — account, deposit or KYC.
Email Support
For detailed issues, contact us by email:
[email protected]
Send your account details and screenshots and the team will respond quickly.
Email support is also available in both Bengali and English.