hbajee Privacy Policy

1 Introduction and Scope

hbajee operates an online gaming and sports betting platform for users in Bangladesh. We are directly accountable to our users and treat the protection of your personal information as a priority.

This privacy policy covers the following: information collected through the hbajee website and app; data processed during registration, login, deposit, withdrawal, and gameplay; and information provided through our customer support channels. This policy operates alongside the terms of service described in our Terms and Conditions.

2 Information We Collect

2.1 What You Provide Directly

During account registration, you provide the following information:

• Full name
• Date of birth (for age verification — the platform is for users aged 21+)
• Mobile number
• Email address
• Password (stored in encrypted form)
• Payment-related information, such as your bKash, Nagad, Rocket, or Upay account number

During the identity verification process, you may be asked to submit a copy of your National ID card or passport. This information is used solely for secure verification purposes.

2.2 Automatically Collected Information

When you use the platform, the following technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• Login and logout times and session duration
• Game history, betting activity, and transaction records
• Cookie and local storage data (details in Section 8)

2.3 Information Received from Third Parties

Payment processors and identity verification service providers may send us limited information to confirm transactions and prevent fraud. This information is used only for those specific purposes.

3 How We Use Your Information

We use the information we collect for the following purposes:

1. Account management: To handle registration, login, password recovery, and account security.
2. Payment processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
3. Identity and age verification: The platform is for users aged 21+ — to prevent access by minors.
4. Fraud and risk prevention: To detect suspicious activity and prevent money laundering.
5. Customer support: To resolve your requests and complaints via live chat or email.
6. Bonuses and promotions: To send relevant offers based on your eligibility.
7. Technical improvement: To improve platform performance and user experience.
8. Legal compliance: To comply with applicable laws and regulations.

4 Sharing and Disclosure of Information

hbajee does not sell your personal information to third parties for commercial purposes. Information may be shared in the following limited circumstances:

• Payment processors: With bKash, Nagad, Rocket, Upay, and banking partners, to the extent needed to complete transactions.
• Identity verification services: With trusted third parties to complete account verification.
• Technology service providers: With hosting, cybersecurity, and analytics providers who operate under our instructions.
• Legal authorities: To comply with valid court orders or government directives.
• Business changes: If hbajee is acquired or merged, the new entity will be bound by the same privacy standards.

Outside the above circumstances, your information will not be shared without your explicit consent.

5 Data Retention and Deletion

5.1 Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a specified period if required by legal obligations, fraud investigations, or dispute resolution.

5.2 Deletion Requests

You may request that your personal information be deleted. However, information subject to legal obligations may not be immediately removable. To submit a request, contact our support team via live chat or email.

6 Data Protection and Security

hbajee applies industry-standard technical and organisational measures to protect your information:

• SSL encryption: Our website and app use SSL technology to secure data in transit.
• Password hashing: Your password is never stored as plain text — only a one-way hash is kept.
• Access controls: Only authorised staff can access personal information, and only when required for their specific role.
• Regular audits: Systems are reviewed regularly to identify security weaknesses.
• Two-step verification (OTP): Mobile OTP verification is applied when sensitive changes are made to an account.

No internet transmission can be guaranteed 100% secure, but we take every reasonable precaution. Keep your password private and do not share it with anyone.

7 Your Rights

You have the following rights regarding your personal information:

• Access: You may request to know what information we hold about you.
• Correction: You may request that inaccurate or outdated information be corrected.
• Deletion: Where legally permitted, you may request that your information be deleted.
• Objection to processing: You may object to your information being processed for certain purposes.
• Portability: You may request a copy of your information.
• Withdrawal of consent: You may opt out of marketing communications at any time.

To exercise these rights, contact our support team. Additional gaming-related protection options are available in the Responsible Gaming section.

8 Cookies and Tracking Technologies

8.1 What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. hbajee uses the following types of cookies:

• Essential cookies: Required to maintain login sessions and perform security checks.
• Performance cookies: To understand how different parts of the platform are being used.
• Preference cookies: To remember your language and other settings.

8.2 Cookie Controls

You can block or delete cookies from your browser settings. However, disabling essential cookies may prevent login or payment features from working properly.

9 Protection of Minors

All hbajee services are for individuals aged 21 and above only. We do not knowingly collect personal information from minors. If we have reason to believe a minor has created an account, that account will be closed immediately and any collected information will be deleted.

10 Third-Party Links and Services

The hbajee platform integrates services from game providers (such as Pragmatic Play, PG Soft, JILI, Evolution) and payment processors. These third parties have their own privacy policies and are responsible for their own data processing. We recommend reading their policies before using their services.

11 International Data Transfers

Our servers and technical infrastructure may be located in various countries. Appropriate safeguards are in place for any transfer of your information, including contractual obligations and security standards, in line with applicable laws.

12 Policy Changes

hbajee may update this privacy policy when needed. For significant changes, a notice will be displayed on the platform or sent to your registered email. Continued use of the platform after a change means you have accepted the updated policy. The current version of the policy will always be available on this page, with the date of the latest update shown.

13 Contact Us

For any questions, concerns, or information-related requests regarding this privacy policy, please get in touch with us:

• Live chat: Available 24/7 directly through the website or app.
• Email: [email protected]

Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day. To learn more, visit our About Us page.