Stay Safe and Informed

Responsible Gaming at hbajee

Enjoy your entertainment within limits. We want your experience to always be safe, informed, and enjoyable — never a burden.

For ages 21 and above
Our Commitment

Gaming is at its best when it stays entertainment

hbajee believes that online betting and casino activity is a form of entertainment — just like watching a film or enjoying a cricket match. But when gaming goes out of control, it can have a negative effect on personal and family life.

That is why we encourage every member to play responsibly. Our terms and conditions make it clear that hbajee is for those aged 21 and above only. Age verification is one of our highest priorities.

If you have any questions or concerns about your gaming habits, you can reach us at any time through our 24/7 live chat or email support. Our support team is ready to help you in both Bengali and English.

Ask yourself

Are you spending beyond your budget?
Are you placing more bets to recover losses?
Are you spending time on gaming that should go to family or work?
Are you finding it hard to stop playing?
Are you playing with borrowed money or by drawing on savings?

If the answer to any one of these is yes, please look at the tools and support below.

Protect Yourself

Set your own limits

hbajee gives you a number of practical tools to manage your gaming habits.

Deposit Limit

Set a maximum deposit amount per day, week, or month. If you want to increase the limit, a set waiting period must pass first.

Session Time Limit

Set a maximum duration for each gaming session. When the time is up, the platform will automatically notify you.

Self-Exclusion

Close your account completely for a set period — from 30 days up to a permanent closure. Contact support to use this option.

Betting History Review

You can view a detailed record of all your bets, wins, and losses at any time — to get a clear picture of your spending.

Reality Check

You will receive a notification at set intervals reminding you how long you have been playing and how much you have spent.

Cooldown Break

Take a break of 24 hours to 7 days during moments of stress or impulse. During the break, you will not be able to access your account.

For more details about these tools, see our FAQ page.

Stay Informed

Recognise the warning signs

Recognising the signs of problem gambling early makes it easier to get help.

Financial Pressure

You are struggling to pay bills or cover daily expenses, but cannot stop playing.

Emotional Unease

When you cannot play, you feel anxious, irritable, or low.

Keeping It Secret

You are hiding your gambling from family or people close to you.

Chasing Losses

After losing, you keep betting to try to win the money back — this is a dangerous cycle.

Our promise: a safe gaming environment

The safety of every member is our top priority at hbajee. We treat responsible gaming not just as a rule, but as a core value.

24/7 Support Service
21+ Age Requirement Mandatory
SSL Data Protection
৳800 Minimum Withdrawal
Getting Help

Ways to get support

Acknowledging a problem takes strength. It is never too late to ask for help.

hbajee Live Chat Support

Contact our 24/7 live chat. Whether it is activating self-exclusion, setting limits, or temporarily closing your account — we will help you in Bengali.

Contact by Email

Support is also available by email outside of live chat. Share your situation in detail and our team will respond promptly. [email protected]

Family and Close Ones

Talk to a trusted family member or friend. They can understand your situation and stand by you — do not carry the weight alone.

Professional Advice

Seeing a mental health professional or an addiction counsellor can be the most effective step. A number of government and private organisations in Bangladesh offer support in this area.

Support Groups

Support groups made up of people facing the same problem can often provide the most effective help. Both online and offline groups are available in Bangladesh.

Account Review

At your request, our support team can review your gaming history and offer specific advice — in complete confidence.

Detailed Policy

hbajee Responsible Gaming Policy

We believe transparency and open communication are the foundation of a healthy gaming environment. Our privacy policy explains how we keep your information secure, and your gaming data is never sold to third parties.

  • Age verification is mandatory to open an account at hbajee. No one under 18 may register, and you must be 21 or older to take part in betting or casino activity.
  • We do not run any advertising or marketing aimed at minors.
  • Our marketing never presents gambling as a guaranteed source of income or a way out of poverty.
  • When problematic gaming behaviour is detected, our system automatically alerts the member and, where necessary, initiates an account review.
  • Self-exclusion or limit requests are actioned within 24 hours and cannot be cancelled before the set period ends.
  • Your financial information is kept secure using SSL encryption and modern security technology.
  • The RTP (Return to Player) rate for every game is published transparently so members can make informed decisions.
  • If the volume or frequency of play increases abnormally, our team reaches out to the member.
Frequently Asked Questions

Responsible Gaming FAQ

Contact our 24/7 live chat and let us know you want to activate self-exclusion. Our support team will ask for your preferred duration — 30 days, 6 months, 1 year, or permanent — and take care of the rest. Once exclusion is active, you will not be able to log in by any means during that period.

Yes, a request to lower your deposit limit takes effect immediately. However, increasing a limit requires a set cooldown period — usually 24 to 72 hours — to protect you from decisions made in the heat of the moment.

No. Each account is for the registered user only. Sharing your account for anyone else to use is against our terms and conditions. It is the account holder's responsibility to prevent access by minors or prohibited persons.

A few signs to watch for: spending beyond your set budget; betting again to recover money you have lost; being unable to stop playing; prioritising gambling over family and work; and playing with borrowed money or by drawing on savings. If any of these happen regularly, you should seek help.

You can withdraw your account balance before activating self-exclusion. The minimum withdrawal amount is ৳800 and it is usually processed within 1 hour. If you need to make a withdrawal while exclusion is active, the support team will assist you.

No. Once self-exclusion is activated, it cannot be cancelled before the set period ends. This is intentional by design, so that a decision made in a momentary impulse does not interfere with your recovery. After the exclusion period ends, you can contact support to reactivate your account.

If age verification has not been completed, deposits and withdrawals may be restricted. We ask all members to complete age verification as soon as possible. This is not just our policy — it is also important for the security of your account.
Learn More

Related Pages

Terms and Conditions

Full terms and conditions covering membership, betting, and payments.

Privacy Policy

How your personal information is stored and kept secure.

FAQ

FAQ — account, payment, and support topics.

About Us

Who hbajee are and what our goals and values are.